KhataKro, a product of Geolatris, offers a free plan and a paid Pro subscription. This policy explains how Pro is priced, billed, renewed, cancelled and refunded.
1. Plans & pricing
Pro is sold as a monthly or an annual subscription, in Indian Rupees. The price shown at checkout is the amount charged. The free plan stays available indefinitely and is limited to 1 site, 10 workers and employees combined, and the account owner alone — no additional team members. Free and trial accounts can read the last 3 months of records; Pro removes that limit. Nothing older is deleted, it is simply out of range until you subscribe.
2. Free trial
Pro can be tried free for 14 days. The trial never starts on its own — you choose when to begin it, and each account gets one trial, ever. No payment method is taken and there is nothing to cancel. During the trial the Pro modules unlock with small trial allowances, while sites and people stay at the free limits. When the 14 days end the account returns to the free plan and nothing you have recorded is deleted. If you subscribe while a trial is running, the paid plan starts immediately and replaces whatever is left of the trial.
3. Billing & renewal
Pro is bought on the KhataKro web portal and processed by Razorpay, which accepts UPI, cards and netbanking. There is no purchase inside the mobile app. Subscribing sets up a recurring mandate: Pro is billed in advance and renews automatically at the end of every billing period until you cancel. Before your first payment we show you the amount, how often it recurs and the date of the next charge, and ask you to confirm them. Only the business owner, or a member given billing permission, can subscribe or cancel.
4. Cancellation
You can cancel at any time from Plan & billing in your account, or by emailing us at [email protected]. Cancelling stops the next renewal — you keep Pro until the end of the period you have already paid for, and the account returns to the free plan after that.
5. When Pro ends
Nothing is deleted and nothing is hidden when a paid plan ends or a trial lapses. Sites and people beyond the free limits are locked, and locking means exactly one thing: no new attendance can be recorded against them. Every balance still counts every rupee, and a locked worker can still be paid what they are already owed. Team members beyond the free limit are suspended — they cannot sign in, but their roles and site assignments are kept. Subscribing again clears every lock and restores every member instantly.
6. Refunds
Changed your mind about your first payment? If you request it within 7 days of that first charge we refund it — no reason required — less the payment processing charges our payment provider levies on the transaction, which are not returned to us and so cannot be returned to you. Request it from Plan & billing in your account, or email us at [email protected]. We action requests within 2 working days; the refund is issued to the original payment method and normally reaches you within a further 5–7 working days. Your Pro access ends when the refund is processed and your account returns to the free plan. Nothing you have recorded is deleted.
This 7-day window applies once per account, to the first payment only. It does not cover renewals: a renewal is a charge you have already had a full billing period to expect, and you can cancel at any point before it to stop it. If a renewal has caught you out, contact us anyway — see below.
Billing errors are always put right. If you were charged twice, charged after cancelling, or charged an amount you did not agree to, contact us at [email protected] at any time and we will refund it in full, regardless of the window above.
7. Contact
Questions about billing or this policy? Email us at [email protected].